Both profiles may be combined, either through physical channels (visits to stores or customer support), online visits to our website, use of apps, activity on social networks, and so on.
3.3 Use and exploitation of data stored in user profiles: The information that we may collect from our customers is used for a variety of purposes, although these can easily be summarized in two broad groups, (i) purposes relating to personalized services tailored to our customers, and (ii) purely advertising purposes.
With respect to personalized service, being aware of your preferences facilitates our allowing all our stores to anticipate your needs so that they and we may offer added value to our services. For example, knowing your dress preferences allows store staff to not only show you dresses that match those preferences (e.g. long or short party dresses, having a given neckline or color, and so on), but also so that whenever you might book an appointment, you may also pre-select all the dresses or products that might match your tastes, including available sizes and colors.
If you have any upcoming events, especially in the case of your wedding, knowing their date allows us to predict the dresses that should be ideally available for conducting fitting sessions, as well as for providing you with up-to-the-minute availability of sizes and types of dresses.
In similar fashion, the creation of these profiles allows us to improve our advertising effectiveness by allowing us to customize and tailor the content of promotional messages to your interests, as well as the type of message we might send you, or how often we might contact you.
For example, if we know your interest in our new collections, we will inform you any time they are introduced and are available for sale. In addition, if you have shown interest in our events – for example, the presentation of new collections – we can invite you to them, also taking into account their location and where the presentation takes place.
All promotional messages may be made both electronically, as discussed below, and by telephone, both directly from NFG through its Customer Service department, as well as directly by the store in order to inform you about new dresses, confirm upcoming appointments and reservations or, in general, maintain a business relationship with you.
The personalization of content allows us to ensure that we send you information that may be of interest to you. For example, if we know you have a preference for long dresses, we will prioritize news or promotions about that type of dress.
In addition, depending on your interactions with us, we may offer you special promotions, contests or the option to participate in certain customer-only events.
In the next section on Promotional Messaging, you can learn more about how we conduct it, the channels used, and with what platforms we collaborate to improve our advertising capacity.
All information contained in your Customer Account, and therefore all information about your profile and preferences, is accessible to our stores, who use it to improve the personalized service provided in the store itself. All data is the exclusive property of NFG without prejudice to a given store, especially when it comes to franchises, being able to request additional data, for their own use, during your visit to that store.
4. PROMOTIONAL MESSAGING
NFG shall process the data you provide us in order to send you promotional messages when we have previously obtained your consent to do so. If you provide that to us, we will send you information, advertising, surveys, invitations to events, or promotions concerning products and/or services related our business activity. Coinciding with the time of data collection, customers may decide whether or not to receive this type of messaging from us and may at any time withdraw their prior consent.
If you agree for us to send you promotional messages by electronic means (email, SMS, instant messaging or on social networks, among others), you are hereby advised that all messages sent by NFG may be tailored and customized according to your tastes, based on the products and services you have previously requested, or on the basis of data that we may infer or obtain from your browsing habits, interest shown in given content, or reaction to our messages, among others, as explained in the Profiling section.
Customization is done in a partially automated way, in the sense that NFG determines the parameters of the customization, but the technological platform is the one that actually generates the customer profile. As a general rule, we do not send out mass messages that are not segmented by means of the above procedure, as we consider that it is in the interest of both Pronovias and our customers to send or receive information that is timely and relevant, as well as because mass messaging would not serve to reduce or alter the number of messages received, but only their content. In this regard, if you object to receiving targeted messages for advertising or promotional purposes, please do not subscribe to promotional messaging and/or newsletters.
The promotional electronic messaging discussed above may be sent via the following channels:
- Messages sent by email, SMS, MMS or direct messaging (WhatsApp, telegram, Facebook Messenger, direct messages in Forums or on Social Media platforms, and so on):
If we possess the appropriate information (email, mobile phone number, etc.) we may send you promotional messages by such means. As a general rule, the communication channel will be limited to email, wherever possible, although certain messages may relate to another one of the purposes indicated (e.g. sending reminders, events or surveys).
- Promotional messaging on third-party platforms (e.g. social networks):
Some third-party platforms (i.e., websites, online communities, or apps, for example) allow outside advertisers to use such platforms to place advertising directly targeting NFG customers who also have a user account on the platform.
To do so, the platform may require the advertiser (NFG) to establish the identity of its customers by providing an encrypted and protected means to do so using the technical tools provided by the platforms themselves, with matching based on basic identifying data, such as an email address or phone number.
Once the identity of a customer and the existence of their user account on the platform has been established, NFG can create what is commonly referred to as a "custom audience" comprised of those customers who have agreed to receive advertising on that platform, and may thus display NFG advertising directly on the user's profile.
For example, among social networks, this type of activity can be found on Facebook (Custom Audience), Twitter (Custom Audiences), or Google (Customer Match).
Such activity is solely intended for advertising purposes, so your data shall only be used if you have previously agreed to receive promotional messages from us.
In addition, such third-party platforms may also allow their advertisers to use their tools to identify users who, within their platform user base, have a "similar profile" to that of NFG customers.
The procedure for identifying and accrediting the identity of customers is the same as that indicated earlier.
For example, on social media sites, this type of activity can be found on Facebook (Lookalike Audience), Twitter (Custom Audiences), or Google (Similar Audiences).
In this case, since the data is not used for a purpose directly relating to sending advertising to our Customers, but rather for sending it to those who, without being customers, possess a profile similar to that of our Customers, we will use the basic data of all our Customers (and not only those who may have agreed to receive promotional messaging) to identify potential customers on that platform. Thus, the advertising will be aimed only at those potential customers who have consented on that particular platform to receive promotional messaging. We conduct such processing based on our legitimate business interest in expanding our client base, but you may object to your data being processed for such purposes at any time.
As indicated in the preceding paragraphs, the services in question only request basic identifying data; namely, we do not provide all your personal data, not even the preferences that we may already be aware of. Rather, they are limited to an email account or phone number that is shared in an encrypted and protected format using the technical tools provided by the platforms themselves and which is sufficient for the social network to identify you in its database.
In addition, secure data communication methods, including data encryption prior to upload, are used to ensure data confidentiality and security.
Finally, we do not obtain data about you directly from such third-party platforms; namely, we may obtain anonymous and statistical data, but never accurate information identifying your interests or indicating whether or not you have seen a particular advertisement, unless you choose to interact with us or with the specific ad.
If you do not wish us to use your data for advertising purposes on third-party platforms, you may contact us at the e-mail and postal addresses below. If we are already using them on those platforms, we shall delete them during the next update of the data provided.